Dunkin' Donuts

Reviews about Dunkin' Donuts

• 4 / 5

  By Lee Norton
  Service was friendly...possibly new, but very nice. Coffee hot and quick
  January 10, 2017
• 3 / 5

  By Frank Murphy
  Went there yesterday (23 July 2016) and tried to reimburse one of my DD Perks rewards at the DD location in Aberdeen, NC. First problem, the line in drive through was not to long but the wait time was incredibly long. I Next, the staff at the store either did not know how to process the DD Perks reward for a free beverage or they simply chose not honor my DD Perks Reward. I have been a loyal DD Perks customer for quite some time. I will contact corporate and request two things: (1) Please reimburse me the rewards I had that will otherwise expire because this DD chose not to accept my free beverage reward.. I tried to use the reward and it is not my fault that the store in Aberdeen, NC would not honor it. (2) Corporate should educate the management at this franchise on the DD Perks program. As a customer, I should not have to feel as though I am undergoing a science experiment to reimburse a DD Perks rewards. I have been to at least 20 different DD Franchises and this seemed to be the only DD location that would not reimburse a DD Perks Free Beverage Rewards. Based on reading other reviews, it appears there a bunch of other problems with this location.
  
  Update. Updating review from 1 Star to 2.5 Stars. On 28 July 2016, a store manager contacted me , apologized, and admitted that the store was in the process of training its members on the DD Perks Program. Hopefully this is a sign that they are addressing the trend of problems I pointed out in my earlier review. Kudos to the management for attempting to correct the situation.
  September 05, 2016